Frequently Asked Questions by Travelers

Does Carolina Vacation Home Rentals own or rent properties directly?

No. Carolina Vacation Home Rentals is a service which allows vacation rental owners/managers to advertise their vacation rentals and helps potential renters to find a suitable vacation rental property. To rent properties, you contact the owners/managers directly using the contact information provided with each vacation rental listing.

Does Carolina Vacation Home Rentals charge a service or booking fee to renters who book through the site

No. We do not charge any fees to renters who book through our site. One of the main purposes of developing this venue for North & South Carolina vacation rentals is to provide travelers an alternative to book without paying services fees, such as those charged by HomeAway, VRBO and AirBNB, which can add hundreds of dollars to your vacation costs. We would much rather you use that money to enjoy yourself while on vacation here in the Carolinas.

No. We will never share your data or information with any other members or external companies. We know your data is very sensitive and it should not be shared in any way.

Does Carolina Vacation Home Rentals offer payment processing?

No. You will deal directly with the owners for making reservations and payments. Each owner has their own process in place and we respect their right to do things their way. It is totally within their discretion how they would like to accept payments.

What if something goes wrong while I am there?

Many owners/managers are very conscientious about their maintenance and do a lot of preventative measure to ensure that things will not go wrong. But in the unlikely event that something does break while you're there, simply call the owner/manager. The owner/manager should be able to get the problem resolved quickly and professionally.

If I cancel my reservation can I get a refund?

Each property owner has their own cancellation policy, which should be posted in their property listing on this site. Because one size does not fit all, we allow property owners to use their own best judgment in creating their cancellation policies, so long as it does not violate the law. If you do not see a cancellation policy stated in their listing on this site, please let us know so we can tell them it is a requirement for listing. If you have questions regarding a cancellation policy for a specific property please contact the owner or manager of that property directly.

If you have to cancel your trip (especially at the last minute), you may forfeit a portion or all of your rental fees. There are ways to protect yourself. First, make sure you know what the cancellation policies are for the property you are renting.

Second, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.